Starting Today 11/18/2024, NGS Beneficiary Eligibility Information Not Offered on the IVR

Starting today 11/18/2024, healthcare providers won’t have access to beneficiary eligibility information on the NGS Medicare interactive voice response (IVR) system. This includes all beneficiary eligibility information that was obtained under Option 1, Eligibility. The IVR will continue to offer the other non-eligibility transactions.

NGS Customer Service Representatives aren’t permitted to share eligibility information because it’s available through NGSConnex. Providers are encouraged to join webinars to understand how to look up beneficiary eligibility in NGSConnex. There will be time allotted after the overview to answer any questions. You may register via the NGS Medicare Events page. (Type "Eligibility" into the 'search events' box.)

Use the instructions in the Registration section of the applicable NGSConnex User Guide below to start the registration process:

 

Share this post: