by CMS.gov | 4/17/2017 10:45:36 AM
CMS is once again conducting their annual survey of Medicare Administrative Contractors (MAC) performance and requesting feedback from the provider community we serve through the MAC Satisfaction Indicator (MSI).
The MAC Satisfaction Indicator (MSI) is the best way to share your opinions of our service directly with the CMS. This survey should only take 10 minutes of your time and helps us understand how we can better serve you. To take the survey, click on the URL below:
We found your 2016 feedback helpful, and we made improvements to our services. You can read about some of the changes in an article titled, “Feedback-Based Improvements from the 2016 MSI Survey,” which can be found on our website under News & Alerts.
We appreciate your participation in completing the survey. Your feedback does matter to CMS and National Government Services!
The 2017 MSI Survey is Here!
- What is the MAC Satisfaction Indicator (MSI)? The MSI is a tool used by CMS to measure provider satisfaction with their MAC. This survey is presented once a year and includes questions on services the MAC provides in these functional areas: Provider Outreach and Education, Provider Telephone Inquiries, Claims Processing, Electronic Data Interchange (EDI) Help Desk, Reopenings and Redeterminations (Appeals), Provider Enrollment, Medical Review, Self-Service Portal and Cost Report and Reimbursement.
- Who is eligible to participate in the MSI? Medicare providers who receive services from their MAC can participate. This includes Medicare fee-for-service physicians, suppliers, health care practitioners and institutional facilities who serve Medicare beneficiaries across the country.
- What does this mean to NGS? The MSI allows providers the opportunity to influence CMS’s understanding of Medicare contractor performance. In addition to monitoring NGS’s performance, CMS will use the results for monitoring trends, to improve oversight, and to increase efficiency of the Medicare program. CMS will incorporate the results into our MAC incentive plans. The MSI also provides NGS with more insight into our provider communities and it allows us to make process improvements based on this provider feedback.
Go www.NGSMedicare.com and log in. Then click on Banner "Your Opinion Matters". This will take you to the JK MSI Survey